Frequently Asked Questions

Everything you need to know about Round Lab products, shipping, and skincare routines.

Are Round Lab products suitable for sensitive skin?

Yes, our products are formulated with clean, skin-loving ingredients like Dokdo sea water and Birch juice. We prioritize hypoallergenic testing to ensure safety for even the most sensitive skin types.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $50. Once your order is dispatched, you will receive a tracking number via email.

Is Round Lab a cruelty-free brand?

Absolutely. Round Lab is committed to ethical beauty practices and we do not test any of our products or ingredients on animals.

What is your return policy for skincare products?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our support team with a photo and your order details for assistance.

How can I verify the authenticity of my product?

To ensure you are receiving genuine Round Lab products, please purchase directly from our official website or authorized retailers. Each product features a unique batch code for quality tracking.

In what order should I apply the 1025 Dokdo line?

For best results, follow the standard skincare routine order: Cleanser, Toner, Ampoule, and finally the Lotion or Cream to lock in moisture.